SpotProtect Wi-Fi sensor networks operate on IEEE 802.11 b/g.

SpotProtect Wi-Fi sensors currently support Open networks, WEP, WPA and WPA2 security protocols. Some Wi-Fi routers allow for faster connections and farther range which can increase battery life.

SpotProtect Wi-Fi sensors are optimized for best power use. We estimate that a typical SpotProtect sensor should last up to 5 years. (During battery tests, all of our SpotProtect sensors surpassed 90,000 sensor readings before the batteries were depleted. This testing was done using the highest level of Wi-Fi security in average Wi-Fi conditions.)

The life span of the batteries can be affected by a number of factors:

• How frequently the sensors are taking readings
• What type of sensor you are using
• What type of security your Wi-Fi network is using (Open/WEP/WPA/WPA2)
• Power output of the Wi-Fi router
• Distance from sensor to the wi-fi router
• Quality of the batteries being used

This happens when the SpotProtect sensor cannot connect to the WiFi network.

Possible reasons include:

• Sensor is out of range from WiFi network
• WiFi network is down/off or internet connection is down
• The sensor’s WiFi credentials were changed in SpotProtect, saved, and no longer work for the previous WiFi network
• Sensor was moved to a different location with a different WiFi router which has different credentials

To resolve this, take out the sensor’s batteries. Open the SpotProtect setup application on your PC (this can not be done in SpotProtect). If you no longer have the application, it can be downloaded at www.spotprotect.com. Insert the batteries back into the sensor and connect the sensor to your computer with the SpotProtect programming USB cable. Use the SpotProtect programming application to enter the correct WIFI credentials.

When the batteries in your SpotProtect sensor eventually die, simply slide the battery compartment door open to access and change the batteries. All configuration information will remain in the sensors memory, so nothing else needs to be done. We encourage you to recycle all old batteries.

By default, DHCP is enabled on your Wi-Fi sensors. If you need to use a static IP or custom DNS settings, uncheck the box next to “Use DHCP” when configuring your sensors through the SpotProtect Setup Utility and enter the appropriate information. If you already have sensors on your Wi-Fi network and want to set up static IP and DNS settings remotely, log into your account at http://account.spotprotect.com and click the edit icon next to the sensor you want to change. From the Wi-Fi configuration area, slide the selector to “Static” and enter the appropriate information, then click “Save” at the bottom of the page. This information will be sent to the sensor the next time it checks in. From that point forward, the sensor will communicate with the new IP and DNS settings.

To deploy a SpotProtect Wi-Fi sensor network, you will need a Wi-Fi enabled internet router with an active internet connection.

If you experience an Internet outage, your SpotProtect Wi-Fi sensors will log the data in their internal memory and pass all of the data to the online system, when the Internet connection is restored.

If you are using SpotProtect basic (free) online monitoring your SpotProtect sensor will store the first 50 sensor reading and transmit them when internet connectivity is restored.

If you are using SpotProtect Premiere your SpotProtect sensor can record up to 50,000 readings in local memory and transmit them when internet connectivity is restored.

SpotProtect sensor data is secured via AES 128-bit encryption when being transferred to the SpotProtect™ online monitoring software.

SpotProtect currently offers a wide variety of wireless sensors in 900, 868 and 433 MHz frequencies that communicate wirelessly with SpotProtect USB, Ethernet and Cellular Gateways. To view the full offering of SpotProtect wireless sensing products visit SpotProtect’s website.

Each time a SpotProtect sensor transmits data to the SpotProtect™ online monitoring software, the sensor reports the batteries life as a percentage of the life left. It is not an exact reading, but will provide you with enough information to know when the battery is about to expire. You can also setup notifications via SMS text or email to alert you when any sensor’s battery reaches a set percentage.

Wireless sensors transmit their data using wireless radios, and as such are subject to the same environmental limitations found in all wireless communications. Elements that effect radio transmission are severe inclement weather, trees, heavily constructed walls (cement, cinder block), sheet metal, wall board, wood, tile, buildings, vehicles, etc. Unless you have direct line of sight, every obstruction impedes wireless transmissions, even the human body.

In short, there are four factors to keep in mind for the health of your wireless sensor network and maintaining its peak performance:

• Distance from sensor to the Wi-Fi router
• Power output of the Wi-Fi router
• Obstructions in the signal path between the sensor and Wi-Fi router

In order to return your product for an exchange or refund, please contact your place of purchase.  Before returning your product please contact our technical support team to see if we can assist you in rectifying any issues you may be facing.